Frequently Asked Questions
Everything you need to know about your Wella Professionals experience, from shipping to hair care advice.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout, delivering within 1-2 business days for orders placed before 12 PM EST.
Are Wella Professionals products safe for color-treated hair?
Yes, our products are specifically formulated to protect and enhance color-treated hair. Our Invigo Color Brilliance and ColorMotion+ ranges are designed to prevent fading and maintain vibrancy.
What is your return policy for opened hair products?
For hygiene and safety reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase. If you receive a damaged item, please contact our support team immediately.
How can I find the right product for my specific hair type?
We recommend using our online 'Hair Quiz' or viewing the 'Benefits' section on each product page. You can also consult with a Wella certified stylist at a partner salon for a professional diagnosis.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for installment-based payments.
Are Wella Professionals products tested on animals?
Wella Company does not test its products on animals and we are committed to ending animal testing across the beauty industry. We are a proud member of the International Collaboration on Cosmetics Safety.